Complaints Procedure

Got an issue? No need to worry!

Complaints Procedure.

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure
Either call us on 07702102434
Email us at [email protected]
Write to us at CopperOak Property Services, 15 Mallard Road, South Croydon, Surrey, CR2 8PX (please request proof of receipt if posting)

We aim to respond within 7 days of receiving your complaint and where possible, will provide
you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which?
Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event
that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to
them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

CONTACT US

To make an enquiry or ask any questions, please submit the form below and we will get back to you very soon.

...or alternatively call us on 07702102434 or email us at [email protected].

Covering The Whole Of Surrey

CopperOak Property Services Ltd predominantly provide our range of services through Surrey, however if you feel we are the perfect match for your renovation or expansion feel free to give us a call today.

Social Media Links

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